Case Study: Blackberry Hearing achieves 5-second always-on enquiry responses with Momntum AI

Blackberry Hearing answers enquiries in 5 seconds with Momntum

Blackberry Hearing, a provider of hearing care services, faced the challenge of missing a significant number of customer enquiries that occurred outside of standard office hours. Their potential customers, many of whom are hard of hearing, often reached out via phone, SMS, or email when no staff was available to answer, leading to delayed responses and lost appointments. They partnered with vendor Momntum to implement an AI assistant named Áine.

The solution from Momntum was an AI assistant integrated directly with Blackberry Hearing's Zoho CRM diary. This allowed Áine to book, cancel, and reschedule real appointments across multiple channels, including the website, WhatsApp, and the main phone line after hours. The results were significant, with a median reply time of five seconds and 23% of all bookings made outside of office hours. This led to a more than 1,200% increase in inbound conversations and freed the team from manual tasks like processing voicemails and writing CRM notes.

Blackberry Hearing