Case Study: Smile Doctors improves call management and patient experience with Momentum's cloud phone solution

Smile Doctors connects 200 offices with Momentum

Smile Doctors, a rapidly growing nationwide network of orthodontic offices, faced significant challenges with its outdated phone systems. Their previous solutions could not scale to keep pace with the company's expansion, leading to poor call quality, a 72% call abandonment rate, and exorbitant monthly costs for adding new locations. They partnered with Momentum Telecom to find a modern, cloud-based unified communications solution that could support their aggressive growth and improve the patient experience.

Momentum Telecom implemented its Managed Cloud Solutions, providing a scalable and reliable UCaaS platform. The solution drastically reduced the time required to onboard new offices and eliminated the high costs of underutilized licenses. As a result, Smile Doctors has connected 200 of its 300 offices to the new system, significantly reducing the IT workload and enabling affiliates to handle more calls and offer a superior customer experience.

Smile Doctors