Case Study: X2O streamlines omnichannel payments and European expansion with Mollie

X2O cuts reconciliation from days to minutes with Mollie

X2O, a Belgian bathroom retailer with over 60 showrooms across Europe, faced a complex payment challenge. Their online and in-store payments were managed by separate providers, creating a fragmented system that caused significant administrative work for their finance team. As X2O planned further European expansion, this dual-system approach became unsustainable. They needed a single, reliable partner to handle both online and offline payments across all their markets.

The company implemented Mollie's unified payments platform, which integrated their webshops and physical terminals. The solution was rolled out swiftly, with Mollie providing dedicated support. The results were immediate and impactful. X2O's finance department now saves days of reconciliation work, as reports that once took days are completed in minutes through the Mollie Dashboard. This operational efficiency, combined with an improved customer experience for refunds, has supported X2O's omnichannel growth ambitions across Europe.

X2O