Case Study: Opera Ballet Vlaanderen centralises payments and improves efficiency with Mollie

Opera Ballet Vlaanderen (OBV) centralised their payment processing with Mollie to improve customer experience and efficiency across the business

Opera Ballet Vlaanderen (OBV), a cultural institution running opera, ballet, concerts, and musical theatre in Antwerp, Ghent, and beyond, was struggling with a complex payment setup. With three different providers handling tickets, subscriptions, in-person sales, and donations, OBV faced difficult reconciliation, multiple commission structures, and varying VAT systems. To simplify operations and improve customer experience, OBV turned to Mollie for a unified payments solution.

Mollie centralized OBV’s payments through its Payments platform, Mollie Terminal for in-person transactions, Payment Links and QR codes, plus integrations such as Tixly. This gave OBV access to 25+ payment methods, mobile card terminals, and one dashboard for reporting and reconciliation across all channels. As a result, OBV saved significant time on accounting, improved flexibility at box offices and bars, and gained a more efficient, scalable payment setup with room for future innovations.

Opera Ballet Vlaanderen

Lore Van de Meutter

Head of Hospitality and Audience Experience