Case Study: LaDress reduces refund queries with Mollie

How Mollie is helping the brand shine

LaDress is a fashion brand known for its timeless, fitted dresses and growing ecommerce presence across Europe. As the company shifted more of its business online and moved to Salesforce Commerce Cloud, it needed a more efficient payment setup and a way to reduce manual work in its refund process.

Mollie helped LaDress integrate its Salesforce Commerce Cloud plugin into the website, app, and ERP environment, while also automating refunds and adding more payment methods such as Apple Pay. With Mollie, LaDress cut refund queries by 90% and reduced refund time by two business days, significantly improving the customer experience.

LaDress

Pieter de Ridder

Chief Executive Officer