Case Study: Q-Park Streamlines Parking Payments with Mollie

How digitalisation creates a welcoming feeling

Q-Park, a major European parking garage operator, sought to modernize its customer experience and optimize occupancy across its 3,300 locations. Their challenge was to develop a fully digital platform that would streamline the entire parking process, from finding a spot to paying, in order to attract and retain more customers. They partnered with payment vendor Mollie to integrate a seamless and easy payment solution.

Mollie implemented its 'Connect for Platforms' product to provide a worry-free, recurring payment system within the Q-Park app. This solution allows customers to link a payment method once and then have payments for parking sessions processed automatically, enabling contactless entry and exit without needing a physical ticket. The result is an innovative digital service that Q-Park considers the heart of its business, facilitating future expansions like EV charging and creating a foundation for strong growth through new partnership opportunities.

Q-Park

Mariëlle Velthoven

Head of Sales & Marketing