Case Study: United Way of Connecticut improves access to community services with MojoTech's modern web app

United Way of Connecticut increases site traffic 25% with MojoTech

The United Way of Connecticut faced significant bottlenecks in its call center that made delivering its 211 information and referral services inefficient. To overcome this, they partnered with MojoTech to build a custom self-service web application to reduce call volume and provide a better digital experience for users seeking essential community services.

MojoTech developed an intuitive web application with advanced search capabilities, a modernized UI/UX, and a mapping interface to display results. The solution included screener surveys and user accounts to help people find and save relevant services. This resulted in a 25% increase in traffic to the site and provided 24-hour access to vital information. MojoTech's work was so successful that the platform has been adopted by other states, handling over 800,000 queries per month at the height of the pandemic.

United Way of Connecticut