Case Study: Synapses Lab improves customer support with Mojo Helpdesk

Synapses Lab uses Mojo Helpdesk to improve customer satisfaction

Synapses Lab, an Italy-based indoor location services company, needed a better way to manage customer support requests. Before using Mojo Helpdesk, phone and email inquiries slowed response times and some tickets were missed, which hurt the team’s professional image.

Synapses Lab implemented Mojo Helpdesk to centralize support requests, assign tickets to the right agent, and follow up on unanswered items more reliably. With Mojo Helpdesk, the team now answers all tickets in a timely manner, has eliminated missed communication, and improved customer satisfaction while maintaining a professional reputation.

Synapses Lab

Andrea Di Mauro

Customer Support Management