Case Study: Sona Dermatology & MedSpa simplifies patient support with Mojo Helpdesk

Sona Dermatology & MedSpa Simplifies Daily Processes And Patient Requests With Mojo Helpdesk

Sona Dermatology & MedSpa, a North Carolina-based medical and cosmetic skin care provider, needed a simpler ticket management system to support patient requests and internal coordination. Its previous system had become overly complex, causing problems with access, passwords, syncing data, outages, workflow interruptions, and lost tickets as requests moved between teams. Mojo Helpdesk was brought in to replace that cumbersome setup.

With Mojo Helpdesk, Sona Dermatology & MedSpa adopted an easy-to-use help desk platform with a self-service help center and better visibility into communications across offices. The result was improved organization, faster issue resolution, and easier ticket routing for staff and doctors, with 4 agents supporting 164 users at the time of the case study. Sona also reported better searchability, inbox automation, and the ability to share more patient information securely, helping the team respond faster and provide a more patient-centric experience.

Sona Dermatology & MedSpa

Todd Alexander

General Manager of Technology