Case Study: Simplain Software improves SLA response and ticket tracking with Mojo Helpdesk

Simplain Software Solutions Keeps Their Service Level Agreements with Mojo Helpdesk

Simplain Software Solutions, a California-based company that serves grocery retailers, needed a better way to manage service requests and stay on top of service level agreements. The team was struggling to keep communication organized and respond to users on time, even with an existing ticketing system, so they looked for a more affordable and customer-friendly support platform from Mojo Helpdesk.

Mojo Helpdesk provided Simplain Software Solutions with ticket management, a help center, automation, and customizable canned responses to speed up replies and track request status. With Mojo Helpdesk, the team has managed over 2,000 tickets, improved SLA compliance, and given agents a single platform to serve multiple clients more efficiently.

Simplain Software

Rahul Hegde

Techno-Functional Lead