Case Study: Marion Central School improves IT response time with Mojo Helpdesk

Marion Central Schools uses Mojo Helpdesk to improve response time

Marion Central Schools in New York used Mojo Helpdesk to address a slow, outdated email-based support process that caused tickets to get lost and made it hard to track issues or hold anyone accountable. The district’s small IT team needed a more affordable way to manage requests and keep learning from being disrupted across its K-12 schools.

With Mojo Helpdesk, Marion Central Schools implemented a centralized ticketing system that works across devices, automatically creates tickets from emails, and supports on-the-go monitoring for its agents. Mojo Helpdesk also enabled a knowledge base for common questions, helping improve self-service, organization, and response time; the district reported that response times were slashed while supporting 4 agents and 139 users.

Marion Central School

Mike Nowak

Senior Computer Services Assistant