Case Study: Austin Community College improves help desk efficiency with Mojo Helpdesk

Austin Community College - Customer Case Study

Austin Community College, a large two-year college with 11 campuses and more than 43,000 credit students, was dealing with constant reorganizations, changing workflows, and a costly, hard-to-maintain help desk system. The college needed a more flexible and affordable alternative, along with Google authentication and easier ways to support staff and students.

Mojo Helpdesk was implemented after a small trial and then rolled out across the college, with Google Workspace integration, mobile access, automated queues, and ticket visibility features. The result was improved help desk efficiency and user satisfaction, allowing Austin Community College to avoid increasing tech support headcount, reduce costs, and support 190 agents handling about 1,700 tickets per month.

Austin Community College

Mike Hill

Director