Case Study: a FTSE 100 life insurer unlocks £10m sum assured opportunity with MOJO-CX

FTSE 100 Life Insurance & Pensions Provider unlocks £10m sum assured with MOJO-CX

A FTSE 100 life insurance and pensions provider was experiencing significant operational challenges in its New Business division. The company faced a high repeat rate of over 60%, rising average handle time, and had £110m of Sum Assured frozen in its pipeline. To address this, the company turned to MOJO-CX and its Analyst AI and Leader AI services.

MOJO-CX implemented speech and text analytics across 300 FTE, which identified that 20% of applicants were generating 83% of the excess demand. The solution included targeted agent coaching and the building of a new broker portal. This unlocked a £10m Sum Assured opportunity from the frozen pipeline and achieved a 5% reduction in operational workload for MOJO-CX's client.