Case Study: Reloadly improves API monitoring and proactive customer support with Moesif

Reloadly proactively manages issues across 800+ telcos with Moesif

Reloadly, an API-first platform for digital mobile payments, faced the challenge of proactively monitoring its growing number of API endpoints and ensuring a seamless experience for its nearly 5,000 developer customers. They needed an API-centric analytics tool to track issues, capture detailed metadata, and send notifications to be proactive rather than reactive to problems, but found most solutions were not designed for API-focused companies. To solve this, they turned to the sophisticated API analytics platform from vendor Moesif.

By implementing Moesif, Reloadly's customer success team gained the ability to monitor API traffic in real-time, create custom dashboards, and receive multi-channel alerts. This allowed them to proactively identify and fix route issues, optimize e-commerce checkouts, detect fraud, and track customer credit usage. The solution from vendor Moesif provided a significant ROI by preventing lost business, enabling proactive customer support, and driving revenue through increased customer satisfaction.

Reloadly