Case Study: Pronto CX boosts customer retention and API visibility with Moesif

Pronto CX maintains 100% customer retention with Moesif

Pronto CX, a provider of ticketing and payment services for events and transit, faced the challenge of maintaining its 0% churn rate. They needed to proactively identify where API users were struggling but found sifting through log data to be time-consuming and inefficient. The small team wanted an autonomous API analytics tool from a vendor like Moesif to integrate with their Rails, Elixir, and Lambda services without building an internal solution.

Moesif provided a solution with real-time user behavior monitoring and live-event sequencing of API calls, which allowed Pronto CX to quickly trace issues across complex transaction chains. The vendor's embedded dashboards enabled customer self-service, and their responsive support team assisted with integration. As a result, Pronto CX gained deep visibility into customer API usage, which helped them proactively support users and maintain their perfect customer retention rate.

Pronto CX