Case Study: Bci Miami achieves faster digital account opening with Modyo

Bci Miami delivers 94% digital onboarding adoption with Modyo

Bci Miami, the US branch of a Chilean bank, faced the challenge of providing a fully digital onboarding solution for customers opening personal and corporate accounts. They needed to consolidate customer data, store information on AWS, and build a flexible process that allowed users to save their progress. They partnered with Modyo to address this.

Using the Modyo Platform and Modyo Connect for integrations, the solution created a seamless onboarding process linked to Keycloak, DocuSign, and Salesforce. This allowed relationship managers to assist clients. The results for Bci Miami were a 94% digital adoption rate for personal accounts and an 88% rate for corporate accounts, with applications now completable in under an hour. Modyo delivered the personal and corporate solutions in six and four months, respectively.

Bci Miami