Case Study: an electronics manufacturer cuts warranty costs and lead time with ModusLink Entitlement Management

Electronics Manufacturer cuts warranty costs by 5 days with ModusLink

The customer, an electronics manufacturer, faced high warranty costs and long lead times because its forward and reverse logistics were handled by two separate partners. This resulted in limited visibility and a high percentage of new products being used for warranty fulfillment. They engaged ModusLink for its Entitlement Management services to integrate these processes.

ModusLink implemented a solution by setting up as a refurbishment partner in the same building as the forward stock. This provided the manufacturer with end-to-end visibility and the ability to perform No Fault Found screening and cosmetic refurbishment. The results were a five-day reduction in lead time and a dramatic shift to using refurbished products for 99% of B2C warranty replacements, substantially cutting costs.

Electronics Manufacturer