Case Study: Pickup Halves Post-Call Processing Time with Modjo

Pickup halves post-call processing time with Modjo

Pickup, a logistics subsidiary of the La Poste Group, faced a challenge with its high volume of daily customer calls. Its agents were spending significant time manually creating detailed call summaries and tickets in Salesforce for post-call processing, which was inefficient and impacted data quality. To address this, Pickup turned to the vendor Modjo for a solution.

By implementing Modjo's AI platform, which integrated with Salesforce, Pickup automated call transcription and data centralization. The tool generates rich, contextual summaries for each call. This solution halved the post-call processing time from two minutes to one, saving 30-40 seconds per call. For Pickup, Modjo's implementation resulted in major productivity gains, improved CRM data quality, and enhanced customer satisfaction.

Pickup