Case Study: Bistrita.ro achieves 10–20% ridership growth and improved customer satisfaction with Modeshift Fare Collection

Bistrita.ro - Customer Case Study

Bistrita.ro, the public transit authority for Bistrita, Romania, faced low customer satisfaction and declining ridership across its 53-bus network. Reluctant to invest after previous tech failures, the city partnered with Modeshift to pilot a customized, free implementation of the Modeshift Fare Collection solution to test whether modern account-based ticketing and improved operational tools could reverse the trend.

Modeshift delivered an adjustable fare collection platform that simplified ticket purchase, enabled account-based ticketing, and streamlined schedule preparation and monitoring for transit staff. After the pilot and full deployment, Modeshift helped Bistrita.ro achieve a measurable 10–20% increase in ridership in the first months, significantly higher passenger satisfaction, and more efficient workflow and service planning for the transit agency.

Bistrita.ro

Titan Vasile

Chief of Public Services