Case Study: West Hills Allergy & Asthma Associates achieves 20% patient volume growth and dramatically reduced check‑in time with Modernizing Medicine's Healthcare IT Suite

West Hills Allergy & Asthma Associates Increases Patient Volume After Switching to ModMed® Allergy

West Hills Allergy & Asthma Associates, a Portland-area allergy and immunology practice led by Dr. Laurel Rene Anderson‑Cowell, faced a cumbersome EHR, heavy paper workflows, slow check-ins and mounting provider burnout that forced long after-hours documentation. The practice needed a faster, specialty-specific system to streamline charting, scheduling and billing.

By switching to ModMed® Allergy (EMA) with Xtract Solutions and using ModMed Kiosk and ModMed Pay, the clinic cut check-in from about 15 minutes to 3–5 minutes, saved 10–12 minutes per patient, and enabled the lead physician to leave on time—reducing burnout by ~75%. Outcomes include a 20% increase in patient volume, 98% overall collections with ~85% of claims paid within 30 days (about a 26-day turnaround), and a projected 26% annual revenue increase.

West Hills Allergy & Asthma Associates

Laina Roberts

Practice Administrator