Case Study: Palmetto Gastro & Hepatology achieves streamlined patient communication and improved practice efficiency with Modernizing Medicine's Healthcare IT Suite

Palmetto Gastro & Hepatology Streamlines Patient Communication and Practice Efficiency With ModMed® and Klara®

Palmetto Gastro & Hepatology is a small but busy GI practice serving the Central Savannah River Area that struggled with paper-based workflows, high call volume and a large voicemail backlog. These manual processes slowed documentation, created phone-tag with patients, and made it difficult to coordinate care between the office and their ambulatory surgery center (ASC).

By adopting the gGastro® suite (including gKiosk™) and Klara two-way messaging, the practice eliminated paper charts, streamlined check-in and documentation with Quick Notes templates, and integrated office and ASC data. The result was faster same-day documentation, dramatic reductions in manual data entry and missed communications, improved patient satisfaction, and more efficient staff workflows for scheduling, refills and task assignment.

Palmetto Gastro & Hepatology

Sabbaak Waraich

IT Lead