Case Study: Georgia Dermatology Partners achieves 485% more online reviews and a 21% higher average rating with Modernizing Medicine's Healthcare IT Suite

Multi-Location Dermatology Group Grows Online Reviews by 485%, Improves Average Rating by 21%

Georgia Dermatology Partners, a multi-location dermatology practice, needed a stronger online presence to reflect its growth and the quality of care it provides. Despite expanding to three locations and ten providers, two locations had five or fewer online reviews, making it harder to validate their service to prospective patients. They turned to Modernizing Medicine's Healthcare IT Suite and its Patient Surveys solution to improve patient feedback and reputation management.

Modernizing Medicine's Healthcare IT Suite implemented an integrated survey and reputation management workflow through Patient Surveys, giving patients an easy way to share experiences online and helping staff manage scheduling tasks in one platform. The results were significant: Georgia Dermatology Partners increased online reviews by an average of 485% and improved its average rating by 21% across all three locations, while location- and provider-level reporting supported ongoing quality improvement.

Georgia Dermatology Partners

Carolyn Blue

Practice Administrator