Case Study: Michigan Surgery Specialists achieves an 80% reduction in no-shows and streamlined workflows with Modernizing Medicine's Healthcare IT Suite

Michigan Surgery Specialists improves operations and saves time by switching to ModMed Orthopedics

Metropolis Dermatology, a fast-growing Los Angeles practice founded in 2019, faced the challenge of scaling patient care while managing time-consuming manual outreach and high no-show rates. As the group expanded to 12 providers across three locations, the team needed to digitize the patient journey, streamline workflows, and reduce administrative overhead so staff could focus on care instead of phones and manual appointment follow-ups.

To solve this, Metropolis implemented ModMed’s dermatology suite together with Klara for integrated, multichannel patient communication. Automated reminders, customizable message templates, online scheduling and broadcast messaging cut manual work, enabled remote staff, and improved internal team coordination. The result: hours saved daily, more efficient workflows, a surge in online bookings (34% of weekly online appointments were new patients), and an approximately 80% decrease in no-show rates.

Michigan Surgery Specialists

Nicole Fick

Project Manager / Physician Engagement and Relationship Coordinator