Case Study: Metropolis Dermatology achieves 80% fewer no-shows and streamlined workflows with Modernizing Medicine's Healthcare IT Suite

Metropolis Dermatology Streamlining Workflows and Decreasing No-Shows by 80% With Klara

Metropolis Dermatology, founded in 2019 by Dr. James Wang, has grown to 12 providers across three Los Angeles locations offering medical, cosmetic and spa treatments. As the practice expanded, it faced rising administrative burdens — high no-show rates, time-consuming phone outreach for pending appointments, and the need for scalable, multichannel patient communication.

By adding Klara to its ModMed Dermatology suite in 2021, the practice automated appointment reminders, customizable message templates, online booking and broadcast messaging, while enabling staff to tag providers and work remotely. The integration streamlined workflows, saved hours per day, drove online new-patient bookings (34% of online appointments in one week), and reduced no-shows by about 80%.

Metropolis Dermatology

Allie Davis

Practice Manager