Case Study: Fort Wayne Dermatology achieves faster documentation and 32% fewer scheduling calls with Modernizing Medicine's Healthcare IT Suite

Fort Wayne Dermatology Speeds up Documentation and Reduces Scheduling Call Volume by 32% with ModMed Dermatology and Klara

Fort Wayne Dermatology Consultants, a full‑service dermatology, plastic surgery and aesthetics practice, struggled with manual front‑desk workflows, heavy patient call volume, long wait times and providers staying after hours to finish notes — compounded by a prior failed EHR implementation. The practice needed an intuitive, specialty‑focused system to streamline documentation, scheduling and reporting.

They implemented the all‑in‑one ModMed Dermatology suite with tailored virtual and on‑site training and added Klara for patient messaging. The result: automated workflows, faster check‑in/check‑out and billing, clinicians often finish notes before the patient leaves, streamlined MIPS reporting, a 32% drop in scheduling call volume and a 58% reduction in abandoned scheduling calls, plus improved patient and staff experience.

Fort Wayne Dermatology

Anne Baker

chief Operating Officer