Case Study: Ear, Nose & Throat & Facial Plastic Surgery Center achieves greater operational efficiency with Modernizing Medicine's Healthcare IT Suite

Ear, Nose & Throat & Facial Plastic Surgery Center Experiences Excellent Customer Service and Operational Benefits by Using ModMed® Otolaryn

Ear, Nose & Throat & Facial Plastic Surgery Center needed a more specialty-specific, user-friendly EHR because its previous system made documenting and collecting quality-measure data difficult. The practice chose Modernizing Medicine's Healthcare IT Suite, including the otolaryngology EHR EMA® and Practice Management, to better support its ENT, facial plastics, allergy, and hearing services.

Modernizing Medicine's Healthcare IT Suite was implemented to streamline workflows with all-in-one ENT software, training, customer support, and patient engagement tools. The result was smoother charting, better coding and claims handling, improved communication, and time savings of about 1 to 1.5 hours per provider each day; schedulers also saved at least four minutes per call across roughly 350 calls a day, while no-shows decreased and patient satisfaction improved.

Ear, Nose & Throat & Facial Plastic Surgery Center

Crystal D. Johnson

Operations Director