Case Study: Charleston GI improves patient experience and operational efficiency with Modernizing Medicine’s Klara

Charleston GI improves the patient experience and operational efficiency with Klara

Charleston GI, a gastroenterology practice with multiple clinics and endoscopy centers, sought to improve patient communication and streamline its operations. To address challenges with high call volume and inefficient message handling, the practice implemented Modernizing Medicine's patient engagement solution, Klara.

By using Modernizing Medicine's Klara platform, the practice centralized communications and automated workflows. This solution led to a 15-20% decrease in call volume, allowed for the prioritization of critical messages through voicemail transcription, and facilitated communication with thousands of patients, significantly improving both operational efficiency and the patient experience.

Charleston GI

Julie Q. DuPree

Clinical Services Manager