Case Study: Bryn Mawr Skin & Cancer Institute achieves streamlined workflow and improved communications with Modernizing Medicine's Healthcare IT Suite

Bryn Mawr Skin & Cancer Institute Improves Workflow and Communications with ModMed® Dermatology

Bryn Mawr Skin & Cancer Institute, a dermatology practice in eastern Pennsylvania founded in 1968, faced inefficiencies from manual billing and a legacy server‑based practice management system that disrupted patient flow and required time‑consuming workarounds between their EMR and PM. Providers experienced delays, medical assistants waited at the front desk, and scheduling and demographics transfers were cumbersome — so the practice volunteered to pilot Modernizing Medicine’s cloud‑based modmed PM.

By adopting modmed PM integrated with EMA Dermatology, the practice streamlined check‑in/check‑out and staff communication using features like Appointment Flow and Appointment Finder, plus easy scanning of paperwork and patient photos. The result: booking became about 50% faster, patient flow and front‑desk/clinical collaboration improved, management gained visibility into workflows, and staff and patients benefited from a more efficient, seamless experience.

Bryn Mawr Skin & Cancer Institute

Victoria A. CirilloHyland

Managing Physician and Dermatologist