Case Study: New Tampa Foot & Ankle achieves record collections and 10% higher patient satisfaction with Modernizing Medicine's Healthcare IT Suite

Podiatry practice transformed revenue cycle management and patient experiences with ModMed

New Tampa Foot and Ankle, a Wesley Chapel podiatry practice led by Dr. Stephen Levin that has served the greater Tampa area for over 20 years, faced persistent billing issues, lost revenue from outstanding claims, and the need to simplify daily operations and financial management. The practice sought a digital solution to improve revenue cycle performance and patient experience while gaining clearer financial insight.

By adopting ModMed and bringing billing in-house, the practice streamlined documentation, expedited claims submissions, and introduced iPads and a patient portal to speed check-in and communication. The changes drove measurable results: a 10% increase in patient satisfaction, reduced accounts receivable, the highest collection rate in practice history, and real-time financial reporting for better management.

New Tampa Foot & Ankle

Nicole Lucas

Billing Manager