Case Study: Piedmont ENT and Related Allergy achieves more patient visits and recovers $112K in past-due payments with Modernizing Medicine's Healthcare IT Suite

Piedmont ENT and Related Allergy increases provider visits and recovers past-due payments using ModMed

Piedmont ENT and Related Allergy sought to increase patient access and daily visit volume without adding strain to providers or the front office. The practice needed better scheduling control, automated check-in and billing, and a modern system to reduce phone workload and improve efficiency.

By adopting ModMed solutions — including ModMed Pay and Patient Collaboration with Klara — Piedmont ENT automated pre-visit tasks like insurance verification and payment collection, improved schedule structure, and streamlined workflows. The practice gained more patient visits without running behind, significantly reduced front-desk calls, increased patient satisfaction, and recovered $112,000 in past-due payments.

Piedmont ENT and Related Allergy

Kaitlin Meeks

Practice Administrator