Case Study: Zendesk achieves rapid, global mental-health support for 5K+ employees with Modern Health

Zendesk offered immediate support to its 5K+ employees across the globe

Zendesk, a leading CRM customer service software company with 5K+ employees worldwide, needed to help employees prioritize self-care and build resilience when COVID-19 hit. They sought a comprehensive, flexible mental health benefit that included therapy, coaching, and on-demand digital content, and chose Modern Health for its ability to move quickly and provide global, localized support.

Modern Health deployed its platform—therapy, coaching, and a robust library of self-serve digital programs—within weeks, supported by clinicians across 40+ countries and 35 languages. The Modern Health benefit delivered strong engagement and impact: 27% of employees used the benefit, 75% of registered employees connected with care, and 7,204 digital programs were completed in the first year, helping Zendesk foster a more open culture around mental health.

Zendesk

Evangeline Mendiola

Global Head of Benefits