Case Study: Palo Alto Networks achieves rapid, equitable mental health care across 44 countries with Modern Health

Palo Alto Networks Transitions to Modern Health to Provide Mental Health Care Across 44 Countries

Palo Alto Networks needed an equitable, unified mental health benefit to serve employees across 44 countries after its prior, fragmented approach (a U.S.-focused therapy solution plus regional EAPs) left many workers without accessible options. Seeking broader, culturally relevant care, Palo Alto Networks selected Modern Health to deliver a global, multi‑modal mental health platform that could reach larger subsets of the workforce beyond therapy alone.

Modern Health implemented a purpose-built international provider network, culturally centered engagement, and multiple care modalities (therapy, coaching, self-guided programs) tailored by region. The partnership produced measurable impact: a 0.8‑day median time‑to‑care globally, 52% clinical recovery after four+ sessions, a 73 member NPS, 54% of employees using 2+ care modalities, regional engagement (APAC 11%, EMEA 19%, LATAM 10%, North America 16%), and an average provider rating of 4.9/5 with 97% provider confidence.

Palo Alto Networks

Tom Woo

Vice President of Global People