Case Study: Marqeta boosts employee well-being with Modern Health

Marqeta engages 28% of workforce with Modern Health during IPO stress

Marqeta, a high-growth payment card issuer preparing for its IPO, faced a challenge with employee burnout and mental health support. The blurring of work-life boundaries during remote work and stressful world events revealed that their existing Employee Assistance Program (EAP) was too slow to respond. This prompted Marqeta's people team to urgently seek a new mental health solution off-cycle, leading them to partner with vendor Modern Health.

Modern Health provided a comprehensive mental health benefit through a single app, offering instant connections to care based on a member's needs. This included one-on-one sessions with coaches and therapists, self-serve digital programs, and provider-led group sessions called Circles. The solution achieved strong results, with 28% of Marqeta's workforce registering and 44% of those members utilizing regular one-on-one care. The measurable impact included high provider ratings and widespread engagement, making Modern Health an anchor of well-being for the company, especially during its stressful IPO process.

Marqeta