Case Study: Dropbox achieves 40% utilization and improved employee well-being with Modern Health

Dropbox Achieves 40% Modern Health Utilization While Shifting to Virtual-First Workforce Globally

Dropbox moved to a permanent virtual‑first workforce and needed a global mental health benefit to help employees cope with isolation and pandemic‑related stress. After evaluating options, Dropbox selected Modern Health — using its app-based self‑assessment, personalized care recommendations, virtual coaching and therapy, and live group sessions (“Circles”) — because it could support employees worldwide.

Modern Health delivered a virtual, globally available mental health program (coaches and therapists in 55 countries, 45 languages, average wait <1 day) and Dropbox saw strong adoption and outcomes: 49% of employees registered, 40% engaged, 91% of care users agreed their well‑being improved, 61% showed clinical improvement after 4+ sessions, and providers averaged a 4.9/5 rating. Modern Health’s mix of 1:1 care and Circles also supported Dropbox’s DEI&B efforts and timely cultural topics.

Dropbox

Wendy Macias

Director of Global Benefits