Case Study: Eventbrite achieves 30% workforce engagement in mental-health support with Modern Health

A Traumatic Event Demanded a Focus on Mental Health, but Eventbrite Finds the Gains Are Lasting

Eventbrite faced a traumatic crisis in July 2019 when employees were working at the Gilroy Garlic Festival during a shooting that killed three attendees and wounded 17. To prioritize employee mental health and reduce stigma, Eventbrite selected Modern Health to provide a comprehensive support program offering three tiers of care — therapy, coaching, and digital resources — plus workshops, support sessions, and leadership-led conversations.

Modern Health delivered integrated therapy, coaching and digital tools alongside hosted workshops and leadership engagement, remaining a key resource through COVID-19. The program drove measurable impact: 30% global workforce engagement, 9x typical EAP utilization, and coverage across 10 countries, helping Eventbrite improve participation in mental-health benefits and embed well-being into its people strategy.

Eventbrite

David Hanrahan

Chief HR Officer