Case Study: Ryerson University grows enrollments and improves student experience with Modern Campus

How the Chang School at Ryerson University is Leveraging Destiny One

Ryerson University’s Chang School of Continuing Education needed a modern way to serve non-traditional, adult, and online learners. Its outdated registration process was slow, manual, and frustrating for students, sometimes taking days to complete and contributing to lost enrollments. To better meet expectations for a fast, mobile-friendly, eCommerce-like experience, the school turned to Modern Campus and its Lifelong Learning student lifecycle management system.

Modern Campus implemented Lifelong Learning to streamline registration, improve website content management, and increase operational agility. The results were immediate: the Chang School reversed a multi-year enrollment decline, improved conversion rates, and reduced or eliminated wait times for registration. During the COVID-19 pandemic, the school was able to rapidly shift courses online, update its website quickly, and stay on track to exceed 2019 totals, moving from 28,000 enrollments for 15,600 students in 2019 to more than 30,000 enrollments for 16,000 students in 2020.

Ryerson University

Fred Anger

Executive Director of Financial Planning and Strategy