Case Study: CSU Channel Islands improves CMS usability and content management with Modern Campus CMS

CSU Channel Islands' Strategy for a Successful CMS Replacement

California State University, Channel Islands, faced the challenge of replacing its outdated Serena Collage CMS after its development was discontinued. The university's primary concern was finding a new system that would meet future needs and be well-received by its 140+ content contributors to ensure user buy-in for a successful implementation, leading them to partner with vendor Modern Campus.

Modern Campus implemented its Modern Campus CMS, which was selected after an extensive evaluation for its superior user interface. The solution involved a carefully planned, phased migration and comprehensive user training. The result was a 250% improvement in user satisfaction, with contributors updating content more frequently. This led to more relevant websites and a noticeable decrease in work order requests, as users gained the confidence to handle basic tasks independently.

CSU Channel Islands

Daniel Martinez

Web Supervisor