Case Study: City Motors boosts dealership efficiency and customer experience with Modera

How City Motors AS was able to increase the efficiency and revenue of their dealerships, whilst improving their customer experience

City Motors AS, the official representative for Renault, Dacia, and Nissan in Estonia with five dealerships, faced challenges with a generic, one-size-fits-all system. They needed an industry-specific solution from a vendor to manage factory demands, customer leads, and real-time stock visibility across all locations, in addition to a modern website to meet growing online customer interest.

The vendor Modera implemented its CRM and Webfront solutions. This provided City Motors with a centralized system for managing inventory and customer data, resulting in increased efficiency and productivity across all dealerships. The company also benefited from a seamless, user-friendly website that reflected real-time stock and a flexible partner that accommodated their custom requirements, setting them up for future industry changes.

City Motors