Case Study: Eurostauto streamlines car sales and improves customer experience with Modera CRM

Eurostauto - Customer Case Study

Eurostauto, a Nissan and Mazda dealer in Estonia, sought a suitable car dealer CRM to create a smoother sales process and provide a memorable customer shopping experience from the start. The company needed to eliminate errors and find an innovative solution to make its dealers' tasks easier. They turned to Modera to pilot its automotive retail software.

Implementing Modera’s Salesfront and Webfront platforms provided the solution. The CRM unified data configuration, ensured website price lists were always current, and made the lead capture process reliable by gathering all inquiries in one place. This resulted in a much smoother sales process, an increase in sales, and vastly improved customer experience through features like live chat and a digital queue system. The implementation by Modera also improved pipeline visibility, allowing customers to book cars still in the factory, which accelerated stock turnaround for Eurostauto.

Eurostauto

Meelis Õitspuu

Dealer Principal