Case Study: Protection One cuts onboarding and audit effort with Q.wiki from Modell Aachen

Protection One - Customer Case Study

Protection One GmbH, a provider of remote security monitoring and a Securitas company, faced a challenge with its outdated and inaccessible documentation system. As a growing company, its folder structure led to duplicated and obsolete files, which lengthened employee onboarding and created a significant burden on management for maintenance and audit preparation. To reduce ramp-up time and internal inquiries, they sought a high-quality, collaborative documentation solution and turned to vendor Modell Aachen for its Q.wiki product.

Modell Aachen implemented the wiki-based Q.wiki platform to create a centralized, living management system. The solution decentralized content ownership to employees closest to the processes, which kept documentation current and vastly improved accessibility. The results were substantial, including an estimated annual savings of over €1.04 million from a 20% reduction in inquiry time, a shorter onboarding process saving 20 days per employee, and a 70% reduction in audit preparation costs.

Protection One

Thorsten Schmidt

Head of QM & Data Protection