Case Study: LAKE Solutions achieves audit-ready, collaborative management with Q.wiki from Modell Aachen

Lake Solutions - Customer Case Study

Lake Solutions AG, a leading ICT provider based in Switzerland, faced a significant challenge in managing the complex documentation for its ISO 9001 and 27001 certifications. Their inefficient, static SharePoint archive and isolated Excel files for risk management made audit preparation time-consuming. They needed a centralized, collaborative, and audit-proof tool to serve as the backbone for their management systems and daily reference for employees. They turned to the vendor Modell Aachen and its product Q.wiki for a solution.

Modell Aachen implemented Q.wiki in just eight days, creating a dynamic company wiki that was quickly embraced. The solution led to over 90% of employees actively using the platform monthly, with 100 read accesses and 3,500 write accesses per year. This transformed the workforce into active contributors, eliminated siloed systems, and made audit preparation easier than ever. The measurable impact includes a 74% increase in write activity in the second year, demonstrating a living, evolving management system co-designed by employees.

Lake Solutions

Alfred Tena

Head of Compliance & Controls