Case Study: CeraCon achieves a living, audit-ready quality management system with Q.wiki from Modell Aachen

CeraCon - Customer Case Study

CeraCon GmbH, a specialized engineering and machinery company, faced significant quality management challenges including outdated process documentation, manual controls, and low employee acceptance of its QM system. With an ISO 9001 recertification approaching, the company needed a modern solution. They chose to partner with vendor Modell Aachen and implement their Q.wiki software to decentralize quality management and actively involve their employees.

The solution from Modell Aachen provided a user-friendly, wiki-based platform that transformed CeraCon's work culture. The result was a living system with widespread employee engagement, a successful recertification audit, and markedly improved cross-department communication. The implementation was rapid, taking just eight days and costing 12,000 euros, and the system now averages over 9,000 page views, demonstrating its relevance and use.

CeraCon

Sebastian Fuchs

Head of QM & Quality Assurance