Case Study: CAB Caritas achieves a living ISO 9001 management system with Q.wiki by Modell Aachen

CAB Caritas - Customer Case Study

CAB Caritas, a non-profit disability support organization with 850 employees, faced a rigid and inefficient data management system. Their previous solution was difficult to navigate, only editable by quality managers via email requests, and resulted in minimal employee engagement. Facing an upcoming ISO 9001 audit, they turned to vendor Modell Aachen for its Q.wiki solution to quickly implement a new quality management system.

Modell Aachen implemented its Q.wiki platform in just five days for a cost of 7,000 euros. The solution transformed their knowledge management into an interactive system, leading to steadily growing employee engagement and smoother operations. Within a few months, CAB Caritas had mapped its entire process landscape in Q.wiki and successfully used it to pass its ISO 9001 audit, a feat that would have taken years with another system. The platform now receives an average of 12,000 monthly hits.