Case Study: MoreHands improves customer and employee experiences with Modelit’s Salesforce solutions

MoreHands streamlines field service operations with Modelit and cuts paper-based workflows across 20+ years of service

MoreHands, a field services company providing errand-running and home cleaning services in Texas, faced significant operational challenges due to a barely functioning Salesforce instance that resulted from previous unsuccessful partnerships with other technology providers. They needed a cost-effective partner, Modelit, to evaluate and untangle their system to streamline business operations and open it up to new possibilities.

Modelit rebuilt MoreHands' Salesforce environment through custom development and strategic managed services. The solution included a custom employee app to replace paper-based processes, integrations with FormAssembly for simplified tipping, and APIs for automatic ETA texts and translated customer feedback. This resulted in streamlined daily operations, increased customer satisfaction, and an improved employee experience, establishing a long-term technology partnership between MoreHands and Modelit.

MoreHands