Case Study: Build It Green cuts rebate processing costs and speeds up approvals with Modelit and Salesforce

Build It Green cuts costs by 50% with Modelit

Build It Green, a nonprofit providing energy efficiency services in California, faced challenges with its rebate program due to two separate legacy systems. Data integration issues between the systems were causing slow processing times for customer rebates and leading to a decline in customer satisfaction. Build It Green partnered with vendor Modelit to find a cost-effective solution using the Salesforce Platform and Experience Cloud.

Modelit consolidated the two legacy systems into a single, custom Salesforce solution. This streamlined the transfer of customer data and dramatically improved rebate processing. The solution resulted in a 50% reduction in annual costs and a 70% decrease in processing times. The improved system led to a rapid rise in customer satisfaction, and the solution continues to be used by Franklin Energy, which later acquired Build It Green.

Build It Green