Case Study: Rakuten Ready achieves 50–75% faster reporting and 20% revenue-cycle efficiency improvement with Mode

Rakuten Ready Rallies Around the Customer

Rakuten Ready, a provider of order-for-pickup software, faced an overloaded Biz Ops team that relied on three analysts and slow Excel workflows to meet reporting needs across customer success, product, and operations. The volume of data and requests made it hard to produce visualizations, create client-ready reports, and show product value efficiently, leaving customer success teams dependent on analysts for custom outputs.

By adopting Mode and its Helix in‑memory engine, analysts built SQL-first, parameterized report templates with live data while customer success teams used drag-and-drop Explorations to self-serve insights. The change replaced roughly 20 individual reports with a single template, increased reporting velocity by 50–75%, and improved revenue cycle efficiency by 20%, enabling greater data independence and a scalable analytics workflow across the company.

Rakuten Ready

Hasham Younas

Head of Operations