Case Study: ASCE achieves hallucination-free AI search and answer discovery with Mod Op and CogniSwitch

ASCE builds hallucination-free AI search with Mod Op

The customer, ASCE, needed to modernize its catalog and search functions using natural language processing. Their challenge was to enable the discovery of answers across different subscriptions while completely avoiding the risk of AI hallucinations from standard off-the-shelf solutions. Vendor Mod Op partnered with them to address this complex requirement.

Partnering with the CogniSwitch platform, Mod Op developed a custom AI tool. This solution connected a chatbot to CogniSwitch's organized data, creating a system that reliably handled complex questions without generating false information. During testing, the solution successfully refused to answer irrelevant or trick questions, delivering on its promise of being a hallucination-free system.

ASCE