Case Study: Pagliacci Pizza achieves faster, more personalized mobile ordering with Moby, Inc.

Pagliacci Pizza cuts call center volume by 30% with Moby

Pagliacci Pizza, a Seattle institution known for its high-quality pizza and personal call-center service, faced a scaling challenge as its customer base grew increasingly mobile-oriented. Their challenge was to create a mobile app experience that was as personalized, fast, and easy as placing an order by phone. The vendor, Moby, was tasked with developing this mobile ordering solution.

Moby delivered an iOS and Android app featuring a quick-order menu accessible via an innovative swipe gesture, allowing loyal customers to reorder favorites in about 15 seconds. The solution also integrated a loyalty rewards program and an intuitive menu. This app, developed by Moby, dramatically shifted customer engagement, reducing call center volume by over 30% and achieving an average rating of 4.9 stars from thousands of reviews, setting a new standard for the mobile ordering experience.

Pagliacci Pizza