Case Study: Vulindlela Tyre Breakdown Service achieves 50% faster documentation turnaround with MobiWork

Vulindlela Reduces Documentation Turnaround Time by 50%

Vulindlela Tyre Breakdown Service, a Johannesburg-based 24/7 tyre roadside assistance provider operating in 9 locations, faced slow, paper-based paperwork and invoicing processes that relied on fax and email, delaying payments and squeezing margins. To modernize their workflow and go paperless, Vulindlela implemented MobiWork’s cloud-based, customizable mobile workorder platform.

MobiWork enabled dispatchers to load jobs onto smart devices and technicians to capture and submit completed workorders directly to a secure cloud, allowing head office to check and invoice immediately. As a result, MobiWork cut documentation turnaround time by more than 50% (from a typical 48+ hours to most workorders processed same day), doubled processing speed, reduced data-entry errors and duplicates, increased workorder capacity with the same staff, and delivered noticeably faster client invoicing and positive customer feedback.

Vulindlela Tyre Breakdown Service

Niel Roodt

Director of Operations