Case Study: Industrial Technical Services achieves rapid emergency response and instant invoicing with MobiWork

Time Critical Industrial Asset Repairs and Servicing with MobiWork

Industrial Technical Services (ITS), a Brea, California–based leader in electric pump management and anti-ragging systems serving municipalities and large facilities, faced time-critical repair and service challenges where downtime costs are astronomical. ITS needed instant, optimized dispatching to get the right technician to the right job, reliable offline data capture (custom forms, photos, signatures) to replace paper records, and faster in-field invoicing — and engaged MobiWork for mobile dispatching, offline forms and invoicing capabilities.

MobiWork delivered mobile dispatch, work orders, custom offline forms and QuickBooks Online invoicing integration, giving ITS real-time visibility of assets and technicians and eliminating double data entry. The outcome: a 25% boost in administrative efficiency, invoices that went from four days to about 30 minutes, projected revenue growth about 25% higher year‑over‑year and a 10% increase in cash flow, enabling faster response times and more reliable service to ITS’s 300+ customers with MobiWork.

Industrial Technical Services

Art Yee

President